:root {
  --bg: #eef1f5; --card: #ffffff; --card2: #f7f9fb; --line: #e2e7ee;
  --fg: #1c2530; --muted: #6b7686; --accent: #0b74c4; --accent-weak: #e8f2fb;
  --ok: #16a34a; --ok-weak: #e7f6ec; --warn: #d97706; --warn-weak: #fdf1e1;
  --bad: #dc2626; --bad-weak: #fdeaea; --radius: 14px;
  --shadow: 0 1px 2px rgba(20,40,70,.04), 0 4px 16px rgba(20,40,70,.06);
}
* { box-sizing: border-box; }
html, body { height: 100%; }
body {
  margin: 0; background: var(--bg); color: var(--fg);
  font: 15px/1.45 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  -webkit-font-smoothing: antialiased;
}

header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 24px; background: var(--card); border-bottom: 1px solid var(--line);
  position: sticky; top: 0; z-index: 10; box-shadow: var(--shadow);
}
.brand { display: flex; align-items: baseline; gap: 12px; }
.logo { height: 26px; width: auto; display: block; }
.brand .sub { color: var(--muted); font-weight: 600; font-size: 14px; letter-spacing: .01em; }
.head-right { display: flex; align-items: center; gap: 16px; }
.role { font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em;
  padding: 3px 10px; border-radius: 999px; background: var(--accent-weak); color: var(--accent); }
.role.admin { background: #efe9fb; color: #6d28d9; }
.user { font-size: 13px; font-weight: 700; color: var(--fg); }
button.act.logout { padding: 5px 12px; }
.conn { font-size: 13px; color: var(--muted); display: flex; align-items: center; gap: 5px; }
.dot { width: 9px; height: 9px; border-radius: 50%; background: var(--bad); display: inline-block; margin-left: 10px; transition: background .3s; }
.dot.on { background: var(--ok); box-shadow: 0 0 0 3px var(--ok-weak); }

main { padding: 20px 24px; max-width: 1500px; margin: 0 auto; }
.view { display: grid; gap: 18px; grid-template-columns: repeat(3, 1fr); }
.view[hidden] { display: none !important; }
.panel.wide { grid-column: 1 / -1; }
@media (max-width: 980px) { .view { grid-template-columns: 1fr; } }

/* Top-Navigation */
.mainnav { display: flex; gap: 6px; margin-left: 8px; }
.navbtn { background: none; border: none; color: var(--muted); font-size: 14px; font-weight: 600; padding: 7px 13px; border-radius: 9px; cursor: pointer; }
.navbtn:hover { background: var(--card2); color: var(--fg); }
.navbtn.active { background: var(--accent-weak); color: var(--accent); }
.navbtn[hidden] { display: none; }

/* KPI-Wallboard */
.kpis { grid-column: 1 / -1; display: grid; grid-template-columns: repeat(8, 1fr); gap: 12px; }
@media (max-width: 1200px) { .kpis { grid-template-columns: repeat(4, 1fr); } }
@media (max-width: 560px) { .kpis { grid-template-columns: repeat(2, 1fr); } }
.kpi { background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: 14px 16px; box-shadow: var(--shadow); }
.kpi-val { font-size: 26px; font-weight: 750; line-height: 1.1; font-variant-numeric: tabular-nums; letter-spacing: -.01em; }
.kpi-lbl { font-size: 11px; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); font-weight: 600; margin-top: 4px; }
.kpi.accent .kpi-val { color: var(--accent); }
.kpi.ok .kpi-val { color: var(--ok); }
.kpi.warn { border-color: #f0dcb8; } .kpi.warn .kpi-val { color: var(--warn); }
.kpi.bad { border-color: #f3c9c9; } .kpi.bad .kpi-val { color: var(--bad); }

.panel { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius);
  overflow: hidden; box-shadow: var(--shadow); }
.panel-head { display: flex; align-items: center; gap: 10px; padding: 14px 16px; border-bottom: 1px solid var(--line); }
.panel-head h2 { font-size: 13px; margin: 0; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; color: #334155; }
.muted { color: var(--muted); font-weight: 500; }
.badge { margin-left: auto; background: var(--accent); color: #fff; border-radius: 999px; padding: 2px 11px; font-variant-numeric: tabular-nums; font-weight: 700; min-width: 26px; text-align: center; }
.badge[data-zero="1"] { background: var(--card2); border: 1px solid var(--line); color: var(--muted); }

.list { list-style: none; margin: 0; padding: 8px; display: flex; flex-direction: column; gap: 5px; }
.list li { display: flex; align-items: center; gap: 10px; padding: 11px 13px; border-radius: 10px; background: var(--card2); border: 1px solid transparent; }
.list li:hover { border-color: var(--line); }
.empty { padding: 26px 16px; color: var(--muted); text-align: center; }

.caller .num { font-weight: 600; }
.caller .wait { margin-left: auto; font-variant-numeric: tabular-nums; color: var(--warn); font-weight: 700; background: var(--warn-weak); padding: 2px 9px; border-radius: 8px; }
.caller .pos { color: var(--muted); font-size: 12px; min-width: 20px; font-weight: 600; }

.agents li .name { font-weight: 600; }
.agents li .ext { color: var(--muted); font-size: 13px; }
.agents li .st { margin-left: auto; font-size: 12px; padding: 3px 10px; border-radius: 999px; font-weight: 600; background: var(--card); color: var(--muted); border: 1px solid var(--line); }
.agents li .st.online { background: var(--ok-weak); color: var(--ok); border-color: transparent; }
.agents li .st.busy { background: var(--warn-weak); color: var(--warn); border-color: transparent; }
.agents li .st.offline { background: var(--bad-weak); color: var(--bad); border-color: transparent; }

input[type="search"] { margin-left: auto; background: var(--card2); border: 1px solid var(--line); color: var(--fg);
  border-radius: 9px; padding: 7px 11px; font-size: 13px; width: 150px; outline: none; }
input[type="search"]:focus { border-color: var(--accent); background: #fff; }
.contact .name { font-weight: 600; }
.contact .ext { color: var(--muted); font-size: 13px; }
.contact .actions { margin-left: auto; display: flex; gap: 6px; }
button.act { background: #fff; border: 1px solid var(--line); color: var(--fg); border-radius: 9px; padding: 7px 12px; font-size: 13px; font-weight: 600; cursor: pointer; transition: .15s; }
button.act:hover { border-color: var(--accent); color: var(--accent); }
button.call { color: var(--ok); }
button.call:hover { border-color: var(--ok); color: var(--ok); background: var(--ok-weak); }

/* Anruf-Log-Tabelle */
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; font-size: 14px; }
thead th { text-align: left; padding: 10px 16px; font-size: 11px; text-transform: uppercase; letter-spacing: .05em; color: var(--muted); border-bottom: 1px solid var(--line); position: sticky; top: 0; background: var(--card); }
tbody td { padding: 11px 16px; border-bottom: 1px solid var(--line); white-space: nowrap; }
tbody tr:hover { background: var(--card2); }
td.num, td.dur { font-variant-numeric: tabular-nums; }
.pill { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 600; padding: 2px 9px; border-radius: 999px; }
.pill.ANSWERED { background: var(--ok-weak); color: var(--ok); }
.pill.NO { background: var(--bad-weak); color: var(--bad); }
.pill.BUSY, .pill.FAILED { background: var(--warn-weak); color: var(--warn); }
.ki-tag { font-size: 11px; font-weight: 700; color: var(--accent); background: var(--accent-weak); padding: 2px 8px; border-radius: 6px; margin-left: 8px; }
.rec-tag { font-size: 12px; color: var(--muted); }

/* Gruppen (Präsenz + Ein-/Ausbuchen) */
.groups-wrap { display: grid; grid-template-columns: repeat(auto-fit, minmax(300px, 1fr)); gap: 14px; padding: 12px; }
.group { border: 1px solid var(--line); border-radius: 11px; overflow: hidden; background: var(--card2); }
.group-head { display: flex; align-items: center; justify-content: space-between; padding: 10px 13px; background: #eef2f7; border-bottom: 1px solid var(--line); }
.group-head b { font-size: 14px; }
.group-head .avail { font-size: 12px; font-weight: 700; color: var(--ok); background: var(--ok-weak); padding: 2px 9px; border-radius: 999px; }
.gmembers { padding: 8px; }
.gmembers li { display: flex; align-items: center; gap: 10px; background: var(--card); }
.gmembers li.self { outline: 2px solid var(--accent-weak); }
.gmembers .name { font-weight: 600; }
.gmembers .you { font-size: 10px; font-weight: 700; color: var(--accent); background: var(--accent-weak); padding: 1px 6px; border-radius: 5px; vertical-align: middle; }
.gmembers .ext { color: var(--muted); font-size: 13px; }
.gmembers .st { margin-left: auto; font-size: 12px; font-weight: 600; padding: 3px 10px; border-radius: 999px; }
.gmembers .st.available { background: var(--ok-weak); color: var(--ok); }
.gmembers .st.paused { background: var(--warn-weak); color: var(--warn); }
.gmembers .st.busy { background: var(--accent-weak); color: var(--accent); }
.gmembers .st.offline { background: var(--bad-weak); color: var(--bad); }
.gmembers .hint { font-size: 12px; color: var(--muted); }
button.act.in { color: var(--ok); border-color: #bfe6cb; }
button.act.in:hover { background: var(--ok-weak); }
button.act.out { color: var(--warn); border-color: #f0dcb8; }
button.act.out:hover { background: var(--warn-weak); }

/* Aktive Gespräche (Live) */
#live-panel .panel-head h2 { color: var(--accent); }
.list.live li.chan { display: flex; align-items: center; gap: 12px; padding: 13px 15px; border-radius: 10px; border: 1px solid var(--line); }
.list.live li.chan.ki { background: var(--accent-weak); border-color: #cfe3f6; }       /* blau = KI redet */
.list.live li.chan.ki .target { color: var(--accent); }
.list.live li.chan.human { background: var(--ok-weak); border-color: #bfe6cb; }         /* grün = echter Mensch */
.list.live li.chan.human .target { color: var(--ok); }
.list.live li.chan.human .dur { color: var(--ok); }
.chan .st { font-size: 12px; font-weight: 700; padding: 3px 10px; border-radius: 999px; }
.chan .st.up { background: var(--ok-weak); color: var(--ok); }
.chan .st.ring { background: var(--warn-weak); color: var(--warn); animation: pulse 1.2s infinite; }
.chan .st.other { background: #e5e9ef; color: var(--muted); }
@keyframes pulse { 50% { opacity: .5; } }
.chan .person { font-weight: 700; font-size: 15px; }
.chan .kunde { font-size: 11px; font-weight: 700; color: #6d28d9; background: #efe9fb; padding: 2px 8px; border-radius: 6px; }
.chan .cnum { color: var(--muted); font-size: 13px; font-variant-numeric: tabular-nums; }
.chan .target { margin-left: auto; color: var(--fg); font-weight: 600; }
.chan .dur { font-variant-numeric: tabular-nums; font-weight: 700; color: var(--accent); min-width: 48px; text-align: right; }
select.xfer { border: 1px solid var(--line); background: #fff; color: var(--fg); border-radius: 8px; padding: 6px 8px; font-size: 12px; font-weight: 600; cursor: pointer; max-width: 150px; }
select.xfer:hover { border-color: var(--accent); }

/* KI-Gespräche / Transkripte */
.list.ki { gap: 6px; }
.ki-item { display: block; padding: 0; background: var(--card2); border-radius: 10px; overflow: hidden; }
.ki-head { display: flex; align-items: center; gap: 10px; padding: 11px 14px; cursor: pointer; }
.ki-head:hover { background: #eef2f7; }
.ki-head .num { font-weight: 700; }
.ki-head .chev { margin-left: auto; color: var(--muted); transition: transform .15s; }
.ki-head .chev.open { transform: rotate(90deg); }
.ki-turns { padding: 4px 14px 14px; display: flex; flex-direction: column; gap: 7px; border-top: 1px solid var(--line); background: #fff; }
.turn { font-size: 14px; line-height: 1.5; padding: 8px 12px; border-radius: 9px; max-width: 85%; }
.turn.bot { background: var(--accent-weak); align-self: flex-start; }
.turn.bot b { color: var(--accent); }
.turn.kunde { background: #eef1f5; align-self: flex-end; }
.turn.kunde b { color: #475569; }

.toast { position: fixed; bottom: 22px; left: 50%; transform: translateX(-50%) translateY(20px);
  background: #1c2530; color: #fff; padding: 11px 18px; border-radius: 11px; opacity: 0;
  pointer-events: none; transition: .25s; box-shadow: var(--shadow); font-size: 14px; z-index: 20; }
.toast.show { opacity: 1; transform: translateX(-50%) translateY(0); }
.toast.bad { background: var(--bad); }

/* WebRTC-Softphone Widget (fix unten rechts) */
.phone { position: fixed; right: 20px; bottom: 20px; width: 300px; background: var(--card); border: 1px solid var(--line); border-radius: 14px; box-shadow: 0 10px 34px rgba(20,40,70,.18); padding: 14px; z-index: 60; }
.phone.active { width: 340px; padding: 18px; }
.phone.active .ph-peer { font-size: 20px; padding: 10px 0 14px; }
.ph-actions-main { display: flex; gap: 10px; }
.ph-actions-main .ph-btn { flex: 1; padding: 12px; font-size: 15px; }
.ph-xfer-full { width: 100%; margin-top: 10px; border: 1px solid var(--line); border-radius: 9px; padding: 11px; font-size: 14px; background: #fff; cursor: pointer; }
.phone[hidden] { display: none !important; }
.phone.ring { border-color: var(--accent); animation: ph-pulse 1.1s infinite; }
.phone.active { border-color: var(--ok); }
@keyframes ph-pulse { 50% { box-shadow: 0 10px 34px rgba(11,116,196,.4); } }
.ph-head { display: flex; align-items: center; gap: 8px; font-size: 14px; margin-bottom: 10px; }
.ph-dot { width: 9px; height: 9px; border-radius: 50%; background: var(--bad); }
.ph-dot.on { background: var(--ok); }
.ph-status { color: var(--muted); font-size: 12px; }
.ph-gear { margin-left: auto; background: none; border: none; cursor: pointer; font-size: 15px; color: var(--muted); }
.ph-dial { display: flex; gap: 8px; }
#ph-num { flex: 1; border: 1px solid var(--line); border-radius: 9px; padding: 9px 11px; font-size: 15px; outline: none; }
#ph-num:focus { border-color: var(--accent); }
.ph-peer { font-size: 17px; font-weight: 700; text-align: center; padding: 8px 0 12px; }
.ph-timer { margin-left: auto; font-variant-numeric: tabular-nums; font-weight: 700; color: var(--ok); }
.ph-actions { display: flex; gap: 8px; align-items: center; }
.ph-btn { flex: 1; border: 1px solid var(--line); background: #fff; color: var(--fg); border-radius: 9px; padding: 9px; font-size: 14px; font-weight: 600; cursor: pointer; }
.ph-btn.call { background: var(--ok); color: #fff; border-color: var(--ok); }
.ph-btn.call:disabled { background: var(--card2); color: var(--muted); border-color: var(--line); cursor: default; }
.ph-btn.hang { background: var(--bad); color: #fff; border-color: var(--bad); }
.ph-xfer { border: 1px solid var(--line); border-radius: 9px; padding: 9px; font-size: 13px; background: #fff; }
.ph-lbl { display: block; font-size: 12px; color: var(--muted); margin: 8px 0 3px; font-weight: 600; }
.ph-sel { width: 100%; border: 1px solid var(--line); border-radius: 9px; padding: 8px; font-size: 13px; }
.ph-hint { font-size: 11px; color: var(--muted); margin: 6px 0; }

/* Großes, unübersehbares Eingehend-Overlay */
.phone-incoming { position: fixed; inset: 0; background: rgba(15,25,40,.45); backdrop-filter: blur(3px); display: flex; align-items: center; justify-content: center; z-index: 200; }
.phone-incoming[hidden] { display: none !important; }
.pi-card { background: var(--card); border-radius: 20px; box-shadow: 0 20px 60px rgba(0,0,0,.35); padding: 32px 40px; text-align: center; min-width: 320px; max-width: 90vw; border: 2px solid var(--ok); animation: pi-pop .2s ease-out; }
@keyframes pi-pop { from { transform: scale(.9); opacity: 0; } }
.pi-ring { font-size: 52px; animation: pi-shake .8s infinite; }
@keyframes pi-shake { 0%,100% { transform: rotate(0); } 20% { transform: rotate(-12deg); } 40% { transform: rotate(12deg); } 60% { transform: rotate(-8deg); } }
.pi-lbl { font-size: 13px; text-transform: uppercase; letter-spacing: .08em; color: var(--muted); font-weight: 700; margin-top: 6px; }
.pi-peer { font-size: 28px; font-weight: 750; margin: 6px 0 4px; }
.pi-context { font-size: 14px; color: var(--muted); background: var(--accent-weak); border-radius: 10px; padding: 10px 14px; margin: 10px auto 4px; max-width: 380px; line-height: 1.4; }
.pi-actions { display: flex; gap: 14px; margin-top: 22px; }
.pi-btn { flex: 1; border: none; border-radius: 12px; padding: 15px; font-size: 16px; font-weight: 700; cursor: pointer; color: #fff; }
.pi-btn.answer { background: var(--ok); }
.pi-btn.answer:hover { background: #12833d; }
.pi-btn.decline { background: var(--bad); }
.pi-btn.decline:hover { background: #b91c1c; }

/* Login-Overlay */
.login-overlay { position: fixed; inset: 0; background: linear-gradient(160deg, #eef2f7, #dbe4ee); display: flex; align-items: center; justify-content: center; z-index: 100; }
.login-overlay[hidden] { display: none !important; }  /* sonst schlägt display:flex das hidden-Attribut */
.login-card { background: var(--card); border: 1px solid var(--line); border-radius: 16px; box-shadow: 0 12px 40px rgba(20,40,70,.15); padding: 34px 30px; width: 320px; max-width: 92vw; display: flex; flex-direction: column; gap: 12px; }
.login-logo { height: 30px; width: auto; align-self: center; margin-bottom: 2px; }
.login-sub { text-align: center; color: var(--muted); font-size: 13px; font-weight: 600; margin-bottom: 8px; }
.login-card input { background: var(--card2); border: 1px solid var(--line); border-radius: 10px; padding: 12px 14px; font-size: 15px; color: var(--fg); outline: none; }
.login-card input:focus { border-color: var(--accent); background: #fff; }
.login-btn { background: var(--accent); color: #fff; border: none; border-radius: 10px; padding: 12px; font-size: 15px; font-weight: 700; cursor: pointer; margin-top: 4px; }
.login-btn:hover { background: #0a63a8; }
.login-error { color: var(--bad); font-size: 13px; text-align: center; }